Returns & Exchanges

You must contact us within 7 days of receiving your order to be eligible for return or exchanges.

We offer exchanges of the same product for a different size. Please be advised that this is subject to availability. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

We do not cover the cost of return shipping and we recommend that you use tracked postage. Bastian & Co do not take responsibility for items lost in the post.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do not offer returns on the following items due to the nature of these products: silicone bibs, snack cups, ecotot trio and teethers.

Unfortunately we do not offer exchange or returns for change of mind, sale items or items purchased with a voucher code.